Refund and Return Policy

Refund Policy

Our 14-day “No Questions asked Money Back Policy” gives you time to make sure your purchase is perfect. In case you have to return the product for any reason, we will be happy to provide you with a 100% refund without any shipping cost on you.

• This refund policy is applicable only if the product is shipped back to us within 14 days.
• This facility is available only through nakshathragoldanddiamonds.com and not through our stores in Kerala.
• This refund policy is not applicable for Customized Ornaments/Gold Nosepins/Gemstones/Gold Coin/Gold Bar/Silver Coin/Silver Bar/Gift Vouchers/Gift Cards and Digital Gift Vouchers.
• Under this policy, return the product with its original bill/product certificate. Loss of the original product certificate/Invoice would result in a deduction of Rs. 500.

Return Procedure

The following steps need to be followed while returning a product to us for Refund, Exchange or Buyback,

• Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and collect a Return Authorization Code.
• We shall send you a self-addressed tamper proof packet along with the packing guidelines to return the product.
• Once you receive the tamper proof packet, please call our customer care team and we will send a courier agent to pick up the product from you.
• Pack the Jewellery strictly according to the packing guidelines along with the original packing materials and certificate in the tamper proof packet provided by Joyalukkas. Note that once the packet is sealed, it cannot be opened. It is also advised to note down the courier airway bill number for future reference.
• Once the returned product is received by nakshathragoldanddiamonds and after successful completion of the quality check, your refund/Exchange will be made within 10 working days.
• If the product is purchased using Gift Card/Digital gift vouchers, the value will be refunded to the same card/Digital voucher.